Plan Your Visit | Salon de jeux de Québec
Plan your visit
Here’s everything you need to know to have a great time with us.
Hours
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Every day: 9 a.m. to 3 a.m.
The gaming hall is open on statutory holidays.
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Monday to Friday: 2 p.m. to 3 a.m.
Saturday and Sunday: 11 a.m. to 3 a.m.
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Prize under $2,000: You can claim your prize at the cash desk any day of the week between 9 a.m. and 11 p.m.
Prize between $2,000 and $24,999.99: You can claim your prize at a cash desk anytime between 9 a.m. and 4:30 p.m., Monday to Friday (except on statutory holidays).
Prize of more than $25,000: Please contact Loto-Québec’s customer service team at 1‑866‑611‑5686 to make an appointment.
Prize won as a group (shared with two or more people): Only prizes under $2,000 can be claimed by a group member at a cash desk at the gaming hall.
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Every Thursday, Friday and Saturday
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Departure from the Salon de jeux de Québec: 1 p.m.
- Arrival at the Casino de Charlevoix: 3 p.m.
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Departure from the Casino de Charlevoix: 8 p.m.
- Arrival back at the Salon de jeux de Québec: 10 p.m.
Please note that there are two shuttles every Saturday.
Sundays
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Departure from the Salon de jeux de Québec: 10 a.m.
- Arrival at the Casino de Charlevoix: noon
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Departure from the Casino de Charlevoix: 6 p.m.
- Arrival back at the Salon de jeux de Québec: 8 p.m.
You must be a Casino Privilèges member and have booked your seat. Learn more.
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Departure from the Salon de jeux de Québec: 1 p.m.
CASINO PRIVILÈGES EXCLUSIVE Free Shuttle to the Casino de Charlevoix
Departure from the Salon de jeux de Québec
Interested in having a fun night out in Charlevoix? Hop aboard our shuttle at the Salon de jeux de Québec and let us drive you to the Casino de Charlevoix. It’s free!
To use this service, you must book your spot by phone or in person at the Customer Experience counter beginning on the Monday before departure. First come, first served!
1-877-700-5836, option 1 (Salon de jeux de Québec), then option 0 (customer service)
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Mega Centre Beauport
847 Rue Clemenceau
Québec QC G1C 2K6
Canada
Phone number: 1‑877‑700‑5836
Email: salonsdejeux@loto-quebec.comQuestions?
Need more information on the Salon de jeux de Québec? Contact the gaming hall’s customer service team at salonsdejeux@loto-quebec.com. They’ll be happy to answer any questions you may have.
Want to leave us a comment on your experience? Click here to share your feedback with us.
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The gaming hall is located in Méga Centre Beauport and is easy to get to by car or public transit.
Public transit
For more information:
Réseau de transport de la CapitaleParking
Free outdoor parking is available. There is no valet parking.
Taxis are available 24/7.
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- Please note that guests must be 18 or older to be admitted to the gaming hall, including the Ludo bar. Proof of age may be required before entering and when completing certain purchases. Make sure to bring a photo ID. Photocopies and photos of your ID on your phone will not be accepted.
- The Pizzéria NO.900 restaurant is open to everyone, via a separate entrance from the gaming hall.
- Customers must dress appropriately. Any clothing depicting violence or associated with any recognized violent group is prohibited.
- See the Rules of Conduct.
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- The casino’s coat check service operates during the casino’s opening hours.
- Backpacks, motorcycle helmets, umbrellas and other similar personal belongings are prohibited at the casino.
- The gaming hall cannot be held liable for lost or stolen items.
Lost and found policy:
We will keep commonly used items such as caps, umbrellas and lighters on our premises for 60 days. Higher-value items (e.g., jewellery, watches, computers, phones and wallets) will be kept for about a year. Staff members estimate the value of the items to the best of their knowledge.
To recover an item, contact Security. After the periods mentioned above, items that remain unclaimed by their owners will be sent to a non-profit organization. Loto-Québec cannot be held liable for theft or damage to lost items before they were found.
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- The Salon de jeux de Québec is accessible to people with limited mobility.
- Wheelchairs are available if needed. Customers who need to borrow a wheelchair can request one at the Customer Experience counter.
- Wheelchairs cannot be reserved.
- The gaming hall cannot guarantee the availability of wheelchairs.
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The Salon de jeux de Québec boasts over 400 slot machines, electronic gaming terminals, sports betting terminals and a poker room.
The gaming halls have been churning out plenty of winners!
Cash desks
The following services are available at the cash desks:
- Bank withdrawals
- Exchange of foreign currencies (American dollars and euros) to Canadian dollars
Terminals are also available for the following transactions:
- Bank withdrawals
- Redeeming cashout slips issued by slot machines
- Redeeming Privilèges Points
Gambling: Help and referral
If gambling is affecting your life, or someone close to you is struggling with a gambling addiction, call this toll-free number: 1‑800‑461‑0140.
This confidential, free, bilingual helpline is available 24 hours a day, 7 days a week, throughout Québec.
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Please note that Ludo bar guests must be 18 or older.
The Pizzéria NO.900 restaurant is open to everyone, via a separate entrance from the gaming hall.
- For restaurant hours and menu, or to book a table, click here. Reservations aren’t required but are recommended.
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Casino Privilèges members enjoy the ultimate entertainment experience at Loto-Québec casinos and gaming halls.
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- Guests must be 18 or older to be admitted to the gaming hall, except for Pizzéria Napolitaine NO.900.
- Anyone appearing to be under 25 years may be asked for government-issued photo ID as proof of age.
- Our establishments offer a smoke-free environment. Smoking and vaping cannabis are prohibited inside and outside our establishments.
- Although the gaming hall provides surveillance in its parking lots, it cannot be held liable for any thefts that may occur. Therefore, we encourage you to bring as few personal belongings as possible when you come.
- Please note that backpacks, motorcycle helmets, umbrellas, etc. are prohibited in the gaming hall.
- Every effort has been made to ensure your safety and that of our employees, which is why we’ve put protective and preventive measures in place that are based on recommendations issued by the Direction de la santé publique du Québec and the Commission des normes, de l’équité, de la santé et de la sécurité du travail. We encourage you to apply these measures at all times.
- Photos or video recordings may be taken, but must respect the privacy of other customers.
- No photos, videos or audio recordings of another person may be taken without their consent. Intrusive or abusive use is formally prohibited.
- Unless indicated otherwise, cell phones or smartphones may not be used at gaming tables. Customers must step away from the gaming table to engage in a telephone conversation or to use their smartphone.
- Customers must be appropriately dressed. Any clothing depicting violence or associated with any recognized violent group is prohibited.
- Staff reserve the right to refuse admission to any person whose behaviour is of a nature as to interfere with public safety or disturb order, tranquillity or the activities of the gaming hall. They may also refuse admission to any person who has been convicted of one of the indictable offences cited in section 3 of the Rules respecting conditions governing admission of the public, maintenance of public order and safety of persons in State casinos.
- The gaming hall uses a biometric facial recognition system as part of the self-exclusion program for individuals who have consented to their features being stored in a secure database. When a person enters the gaming hall, the system compares the image captured by the cameras with the information contained in the database. If there is no match, the person will not be identified, and no data will be saved.
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Your guests will love the Salon de jeux de Québec. Its entertainment area is second to none.
Does your group want to go to the gaming hall by coach? Contact our sales team for a personalized booking service.
Phone number: 514‑499‑5180 (Ext. 1), or 1‑800‑665‑2274 (Ext. 6)
Email address: info.groupes@loto-quebec.com -
Lottery products can be purchased at the cash desk. Self-serve lottery terminals are not currently available.
Won the lottery? Congratulations!
Visit the prize claim centre at the Salon de jeux de Québec to claim your prize.
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Looking for a winning career? Dive into the action and join our team!
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The Salon de jeux du Québec is operated by Loto-Québec.

Before you come to the gaming hall
Some tips to consider:
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Set a budget
and stick to it
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Take a break during
your gambling session
