COVID-19

Bus

• Public transit (e.g. public buses) is available. You must follow the hygiene and physical distancing rules set by the company providing the service.

Parking and shuttle

• You’ll see posters in the parking lot reminding you of the establishment’s hygiene and physical distancing requirements.
• Our shuttle service between the parking lot and front door is not available.
• As the coat checks are currently closed, we encourage you to leave your personal belongings in your vehicle. Although the gaming hall provides surveillance in its parking lots, it cannot be held liable for any thefts that may occur. Therefore, we encourage you to bring as few personal belongings as possible when you come by.
• Please note that backpacks, motorcycle helmets, umbrellas, etc. are prohibited in the gaming hall.

At the door

• A system to manage lineups, including physical markings and posters, has been put in place. You must keep a safe distance of two metres from others at all times.
• You’ll see a poster at the door reminding you of the hygiene and physical distancing requirements.
• An employee may check your ID or assess your health when you arrive.
• Hand-washing and sanitizing stations have also been installed at the door to make it easier to sanitize your hands.

• In compliance with the recommended hygiene measures, we’ll provide you with a stylus pen with a rubber tip. Be sure to use it when interacting with touchscreens to avoid touching the screen.

• Have your booking confirmation on hand when you arrive and follow the instructions given by our staff.

Security

Certain protocols have been updated, and new ones have been created due to the current situation. The measures that we’ve put in place aim to ensure your safety and that of our employees during interventions, including:

• Contactless ID verification
• First aid interventions
• The handling of anyone who starts exhibiting symptoms of COVID-19
• Private meetings with customers
• Lost and found management

ATMS

• Lineups in the ATM areas are managed using floor stickers indicating physical distancing requirements.
• A hand sanitizing station has been installed next to the ATMs to encourage you to sanitize your hands.
• You’ll see a poster on how to maintain physical distancing. The ATMs are cleaned every 30 to 60 minutes.

Washrooms

• The cleaning products that we use are approved by Health Canada.
• We’ve increased the frequency of complete washroom cleanings by 33%.
• Washrooms are cleaned every two hours.
• Urinals are closed in order to meet physical distancing requirements.
• Because stall partitions provide protection, several stalls can be used simultaneously.
• You’ll see floor markings inside the washrooms with instructions for physical distancing and accessing the sinks.
• Floor markings have also been added for lineups outside the washrooms.
• You’ll also see a poster indicating the maximum number of people allowed inside the washrooms based on the size of the room.

Coat checks

• The coat checks are closed.
• If you drive to our establishment, we encourage you to leave your personal belongings in your vehicle. Although the gaming hall provides surveillance in its parking lots, it cannot be held liable for any thefts that may occur. Therefore, we encourage you to bring as few personal belongings as possible when you come by.
• Please note that backpacks, motorcycle helmets, umbrellas, etc. are prohibited in the gaming hall.

Customer experience counter

• Our Customer Service counter has been fitted with protective screens.
• Lineups at the reception desk are managed with floor stickers indicating physical distancing requirements.
• The counter and equipment are disinfected after each customer’s visit.
• You are required to sanitize your hands.
• The counter is fully cleaned every four hours.

Promotions and events

• Promotions and events have been cancelled.

Slot machines/video lottery terminals

• Slot machines and video lottery terminals are available in accordance with physical distancing standards.
• The customer service agent will clean and disinfect the device and the seat before a customer sits down.
• The customer service agent will activate the disinfected machine at the customer’s request.
• Slot machines and video lottery terminals are activated if physical distancing is ensured between each customer.
• The slot machine and video lottery terminals are fully cleaned at closing time.
• The majority of slot machine and video lottery terminal prize payouts will be conducted without human interaction. If a customer wins a substantial amount of money, a customer service agent will come to the slot machine or video lottery terminal to pay them their prize.

Electronic roulette

• The customer service agent will clean and disinfect the terminal and the seat before a customer uses it.
• The customer service agent will activate the disinfected terminal at the customer’s request.
• Terminals are activated if physical distancing is ensured between each customer
• Terminals are fully cleaned at closing time.
• The majority of terminal prize payouts will be conducted without human interaction. If a customer wins a substantial amount of money, a customer service agent will come to the terminal to pay them their prize.

Other games

• Electronic blackjack is not available.

Loto-Québec search ticket distributors

• Self-serve Loto-Québec scratch ticket distributors have been switched off.

Celebrating winners

• When celebrating winners, applicable hygiene and physical distancing rules must be followed.

Beverage carts in gaming areas

• Non-alcoholic beverages are available in our establishment.

Beverage stations

• Self-serve non-alcoholic beverage stations are closed.

Ludo restaurant and bar

• The requirements issued by public health authorities and the CNESST have been applied.
• A pared-down dining service will be offered at Ludo bar.
• The Ludo bar patio remains open.

Outdoor shelter

• The layout of the benches has been adjusted to ensure physical distancing.
• You’ll see a poster in the outdoor shelter indicating the maximum number of people allowed inside.

Cash desk

• The cash desk has been fitted with protective screens.
• Lineups at the cash desk are managed with floor stickers indicating the required physical distancing measures.
• Equipment is disinfected after each customer’s visit.
• You are required to sanitize your hands.
• The entire cash desk area is cleaned every four hours.

Exit

• You’ll see a poster encouraging you to wash your hands before you exit the establishment.

Employees

• Our employees are bound by strict hygiene measures to provide you with the safest possible service.
• Before coming in to work, our employees are required to complete a health self-assessment questionnaire.
• Personal protective equipment, such as face coverings, procedure masks, visors and disposable gloves, is provided to staff members.
• Our employees are required to keep a safe distance of two metres from each other whenever possible.
• Our staff is trained to respond appropriately to guests with COVID-19 symptoms.