Go to content

More info

Have questions?

In preparation for your visit, please read the following information.

Hours

Every day from 9 a.m. to 3 a.m. 

Did we live up to the hype?

Please take 30 seconds to let us know how we can improve your experience with us.

Start (in French only)

 

Arriving at the gaming hall

Parking 

  • Free outdoor parking is available.  

  • Public transit and a taxi service are available at all times. We invite you to use them to get to the gaming hall.  

 

Coat checks  

  • The coat checks are open. 

  • Backpacks, motorcycle helmets, umbrellas and other similar personal belongings are prohibited at the gaming hall. 

  • The Salon de jeux de Québec cannot be held liable for lost or stolen items. 

 

Security 

  • Access to the Salon de jeux de Québec is restricted to persons 18 years or older. Proof of age may be requested. Make sure you have a valid photo ID with you.  

 

General 

  • Free Wi-Fi is available in all our establishments. 

  • Customers must be wearing appropriate attire. Any clothing of a violent nature or associated with an organization known to be violent is prohibited. 

  • Self-serve Loto-Québec scratch ticket distributors are not in operation at this time. You can buy lottery products at the Customer Experience counter. 

 

Accessibility 

  • The Salon de jeux de Québec is accessible to people with limited mobility. 

  • Wheelchairs are available for our customers. A customer wishing to borrow a wheelchair must go to the Customer Experience counter.  

  • Wheelchairs cannot be reserved. 

  • The gaming hall cannot guarantee the availability of wheelchairs. 

Gaming

  • We’ve maximized our gaming options while respecting the public health rules. This way, you have access to a wide variety of games. 

  • To find out what the Salon de jeux de Québec has to offer, visit the PLAY section

  • Games are available in accordance with physical distancing standards. 

 

Cash desk 

  • Our cash desk and terminals are open.  
  • The following services are available at the cash desk:  
    • Exchange of foreign currencies (American dollars and euros) to Canadian dollars 
  • Terminals are also available for the following transactions: 
    • Bank withdrawals 
    • Cashing in slips issued by slot machines 

Bar

  • The bar is open at all times during the gaming hall’s hours. Closing at midnight from February 28 to March 13 

  • For more information, visit the Explore – Bar section

  • Our protective and preventive measures comply with the recommendations of the Direction de la santé publique du Québec and the Commission des normes, de l'équité, de la santé et de la sécurité du travail (CNESST). 

Lottery prize payout

Have you won the lottery? Congratulations!

You can claim your prize at the Salon de jeux de Québec prize claim centre.

Lottery prize claim hours

  • Prize of $1,000 or less: Go to the cash desk any day of the week, between 9 a.m. and 11:30 p.m.
  • Prize of $1,000.01 to $24,999.99: Go to the cash desk Monday to Friday between 9 a.m. and 4:30 p.m., except on statutory holidays.
  • Prize of more than $25,000: Please contact Loto-Québec’s customer service team at 1-866-611-5686 to make an appointment.
  • Prize won as a traditional group (prize shared between two or more people): Currently, only prizes of $1,000 or less can be claimed by a group member at the gaming hall’s cash desk. The payout of prizes of more than $1,000 won by a group is temporarily suspended. To find out how to claim a prize as a group, visit Prize claims – Lotteries – Loto-Québec (lotoquebec.com)

We look forward to seeing you again!