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The gaming hall is temporarily closed

Following the guidelines of Quebec’s public health, the gaming hall is temporarily closed.

Meanwhile, play it safe, play online. Many of your favourite games are available to play online on our website!

 

ANSWERS TO YOUR QUESTIONS ABOUT THE TEMPORARY CLOSURE

Temporary closure

Following the recommendations from public health officials, the government has decided to close all Québec's casinos and Salons de jeux for an undetermined period of time in order to limit the spread of COVID-19.

  • Claiming a lottery prize at a casino or gaming hall

    • Our gaming locations are currently closed, including for the payout of lottery prizes. Our Montréal and Quebec City prize claim offices are still open, but by appointment only.
    • For the time being, the best way to claim a prize is by mail (the address is on the back of your ticket).
    • You can also claim prizes amounting to $600 or less at a retailer.
    • To make an appointment with a prize claim office, you have to call our customer service team at 1-866-611-5686 (Monday to Friday between 8:30 a.m. and 4:30 p.m.).

  • Create, reactivate or use my Espacejeux account

    • You’ll find all the information about online gaming and the related FAQs on the lotoquebec.com website.

We’re very much looking forward to welcoming you back—but in the meantime, let’s stay safe.
In spite of the circumstances, we wish you happy holidays!