Casinos du Québec

Sunday to Thursday: 1 p.m. to 2 a.m.

Friday and Saturday: 1 p.m. to 3 a.m.

Prize from $600 to $24,999.99: Contact us at 1-800-665-2274 to make an appointment.

Prize of $25,000 or more, an annuity, or a contestant spot on TV: Please contact Loto-Québec’s customer service team at 1-866-611-5686 to make an appointment.

Prize won as a traditional group (prize shared between two or more people): Only prizes of less than $2,000 can be claimed by a group member at the casino, and by appointment only.

Front desk
The front desk is open 24 hours a day, 7 days a week.

Check-in/check-out
Check-in time is 4 p.m. and check-out time is 11 a.m.

Room service
Every day from 7 a.m. to 10 p.m.
Schedule subject to change.

Every Thursday, Friday and Saturday

• Departure from the Salon de jeux de Québec: 1 p.m.
  • Arrival at the Casino de Charlevoix: 3 p.m.
• Departure from the Casino de Charlevoix: 8 p.m.
  • Arrival back at the Salon de jeux de Québec: 10 p.m.

Sundays

• Departure from the Salon de jeux de Québec: 10 a.m.
  • Arrival at the Casino de Charlevoix: noon
• Departure from the Casino de Charlevoix: 6 p.m.
  • Arrival back at the Salon de jeux de Québec: 8 p.m.

You must be a Casino Privilèges member and have booked your seat. Learn more.

Prize under $2,000: You can claim your prize at the cash desk Monday to Friday from 11 a.m. to 11 p.m. or Saturday and Sunday from 9 a.m. to 11 p.m.

Prize from $2,000 to $24,999.99: You can claim your prize at the cash desk Monday to Friday from 11 a.m. to 4:30 p.m., except on statutory holidays.

Prize of $25,000 or more, annuity, or TV contestant spot: Please contact Loto-Québec’s customer service team at 1‑866‑611‑5686 to make an appointment.

Prize won as a traditional group (prize shared between two or more people): Only prizes of less than $2,000 can be claimed by a group member at the casino’s cash desk.

Bell staff
Bell staff is located at the Main Entrance of the hotel and is available 24/7.

Hotel check-in/check-out time
Check-in: 4 p.m.
Check-out: 11 a.m.

In-room dining
Daily from 6:30 a.m. to 10:30 p.m.

Prize under $2,000: You can claim your prize at a cash desk any day of the week between 9 a.m. and 11 p.m.

Prize from $2,000 to $24,999.99: You can claim your prize at a cash desk anytime between 9 a.m. and 4:30 p.m., Monday to Friday (except on statutory holidays).

Prize of $25,000 or more, annuity, or TV contestant spot: Please call Loto-Québec’s customer service team at 1-866-611-5686 to make an appointment.

Prize won as a group (shared with two or more people): Only prizes under $2,000 can be claimed by a group member at a cash desk at the casino.

Prize under $2,000: You can claim your prize at the cash desk Thursday and Friday from 11 a.m. to 11 p.m. or Saturday and Sunday from 10 a.m. to 11 p.m.

Prize from $2,000 to $24,999.99: You can claim your prize at the cash desk Thursday and Friday from 11 a.m. to 4:30 p.m., except on statutory holidays.

Prize of $25,000 or more, an annuity, or a contestant spot on TV: Please contact Loto-Québec’s customer service team at 1-866-611-5686 to make an appointment.

Prize won as a traditional group (prize shared between two or more people): Only prizes of less than $2,000 can be claimed by a group member at the casino’s cash desk.

Prize under $2,000: You can claim your prize at the cash desk any day of the week between 9 a.m. and 11 p.m.

Prize between $2,000 and $24,999.99: You can claim your prize at a cash desk anytime between 9 a.m. and 4:30 p.m., Monday to Friday (except on statutory holidays).

Prize of $25,000 or more: Please call Loto-Québec’s customer service team at 1‑866‑611‑5686 to make an appointment.

Prize won as a group (shared with two or more people): Only prizes under $2,000 can be claimed by a group member at a cash desk at the gaming hall.

Prize under $2,000: You can claim your prize at the cash desk any day of the week between 9 a.m. and 11 p.m.

Prize between $2,000 and $24,999.99: You can claim your prize at a cash desk anytime between 9 a.m. and 4:30 p.m., Monday to Friday (except on statutory holidays).

Prize of more than $25,000: Please contact Loto-Québec’s customer service team at 1‑866‑611‑5686 to make an appointment.

Prize won as a group (shared with two or more people): Only prizes under $2,000 can be claimed by a group member at a cash desk at the gaming hall.

Every Thursday, Friday and Saturday

• Departure from the Salon de jeux de Québec: 1 p.m.
  • Arrival at the Casino de Charlevoix: 3 p.m.
• Departure from the Casino de Charlevoix: 8 p.m.
  • Arrival back at the Salon de jeux de Québec: 10 p.m.

Sundays

• Departure from the Salon de jeux de Québec: 10 a.m.
  • Arrival at the Casino de Charlevoix: noon
• Departure from the Casino de Charlevoix: 6 p.m.
  • Arrival back at the Salon de jeux de Québec: 8 p.m.

You must be a Casino Privilèges member and have booked your seat. Learn more.