Every effort has been made to ensure your safety and that of our employees. The protective and preventive measures that we’ve put in place are based on recommendations issued by the Direction de la santé publique du Québec and the Commission des normes, de l’équité, de la santé et de la sécurité du travail (CNESST).
Changes to our hours
To allow for a thorough disinfection of our establishment every day, we’ve made changes to our hours:
Monday to Wednesday from 10 a.m. to midnight Thursday to Sunday from 9 a.m. to midnight
Reduced maximum capacity
To make physical distancing easier, we’ve limited the number of gaming hall customers to 250.
Sanitary measures and cleaning
During business hours, strict sanitary measures will be applied at all our customer contact points. In addition, surfaces will be cleaned daily to the highest hygiene standards, and the frequency has been increased.
If you plan on visiting the gaming hall, we invite you to book your visit online using our new RSVP platform. It’s the only way to get priority access.
The RSVP booking tool: Frequently asked questions
Posters and signage
Throughout the gaming hall, you’ll see signage indicating the hygiene and physical distancing measures to be observed. It’s important to follow the signs to ensure your own safety and that of others. For example, kindly respect the maximum number of people in the washrooms, and the directional arrows when moving around the gaming hall.
Mandatory masks and face coverings
You must wear a mask or face covering in our establishment. You’ll be able to ask for one at the door. This measure is recommended by public health authorities.
Please note that wearing a visor alone will not be tolerated.
Updates to our gaming, bar and dining offer
Our range of products and services has been limited and adapted to comply with the hygiene and physical distancing guidelines issued by government authorities.
Reconfiguration of gaming areas
Slot machines and video lottery terminals are available in accordance with physical distancing standards. The machines and seats will be cleaned and disinfected before customers sit down at them.
You will be required to wash/sanitize your hands at the door, in several areas of the gaming hall, and when you leave. There are hand washing/sanitizing stations at the door and hand sanitizer dispensers available throughout the hall.
Distribution of stylus pens
You’ll be given a stylus pen at the door so that you avoid coming into contact with gaming devices.
In terms of responsible gaming, all of our services will remain available.
Our employees are bound by strict hygiene rules to provide you with the safest possible service. Before coming in to work, our employees are required to complete a health self-assessment questionnaire.
Installation of protective screens
To ensure your safety and that of our employees, our various counters (e.g. our customer service counter) have been fitted with protective screens.
Other protective measures to be observed at all times
Stay home if you or a family member are exhibiting symptoms of COVID-19, or if you’ve been asked to self-isolate by public health authorities.
Keep a safe distance of two metres from others.
Sneeze or cough into your elbow.
Avoid touching your nose, eyes and mouth.
Wash your hands often.
Throw away your used tissues immediately.
If you plan on visiting our gaming hall, you must use our booking system. This allows us to manage traffic and lineups in our establishments.
Please note that we do not accept new visitors after midnight. Only clients already present at the gaming hall can stay.
Parking and shuttle
At the door
In compliance with the recommended hygiene measures, we’ll provide you with a stylus pen with a rubber tip. Be sure to use it when interacting with touchscreens to avoid touching the screen.
Certain protocols have been updated, and new ones have been created due to the current situation. The measures that we’ve put in place aim to ensure your safety and that of our employees during interventions, including:
Customer experience counter
Promotions and events
Slot machines/video lottery terminals
Loto-Québec search ticket distributors
Beverage carts in gaming areas
Ludo restaurant and bar